Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
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Frequently asked questions
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How long does it take to complete an order?
Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.
What should I do if there is a problem with my order?
Contact Customer Support: Reach out to our customer support team as soon as possible. Provide detailed information about the problem, including your order number, specific customization details, and the nature of the issue.
Provide Evidence: If applicable, provide photographs or videos that clearly demonstrate the problem with your custom order. This will help us better understand the issue and expedite the resolution process.
Wait for Response: Our customer support team will review your case and respond to your inquiry promptly. We will work with you to find a satisfactory solution, which may include a replacement, repair, refund, or other appropriate actions based on the nature of the problem.
Follow Instructions: Follow any instructions provided by our customer support team regarding returning the item, providing additional information, or taking any necessary steps to resolve the issue.
How long does shipping usually take?
Under normal circumstances, in Canada, it takes 3-5 business days to receive a parcel, while in the United States, it is 2-4 business days. For other regions, the delivery time may vary due to logistics providers, but we ensure our customers receive our products as quickly as possible.
If it's for gifting to my friend, can I include a card inside the product with the message we want to convey?
Absolutely, we can customize the card according to your request, but the prerequisite is to send the text you want to convey to our customer service team.
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